Monday, Tuesday, Thursday, Friday – 8am to 5pm
Wednesday 8am – 1pm.
The clinics are closed at weekends and public holidays.
You don’t have to make an appointment but doing so will reduce your wait time and make it more likely that you will see your preferred health care practitioner.
6 Moignard St, Manoora QLD 4870
Phone: 07 4080 1000
Visitor parking available.
The Manoora complex offers a range of services:
7 Stokes St, Edmonton, QLD 4870Phone: 07 4040 3100
Wuchopperen opened its Edmonton clinic in July 2015 in response to the needs of the rapidly growing population on Cairns’ south side. All Wuchopperen services, except dentistry, are available at the Edmonton clinic.
For URGENT or LIFE THREATENING medical attention please phone 000 for an ambulance or go directly to the Accident and Emergency Department at Cairns Hospital, 165 Esplanade, Cairns.
If you need non-urgent medical attention outside of Wuchopperen business hours the following services are available in Cairns:
– Cairns City Medical Centre, Phone: (07) 4052 1119. Address: Cnr Florence & Grafton Streets, Cairns.
The medical centre is open every day of the year – 7am to 11pm – including Public Holidays.
– Dial-A-Doctor Cairns Phone: 1300 030 030
The call centre and visiting doctors operate during the following times:
Weeknights 6pm – 8am, Saturdays 12noon – 12midnight, Sundays and public holidays 24 hours.
Wuchopperen is a community organisation so we value feedback from uour community. You can share a compliment or make a complaint:
All complaints will be responded to within 30 calendar days and are processed in accordance with our Feedback and Complaints Policy and Procedure. If you have made a complaint and are not satisfied with the outcome or the way it was managed you can refer the matter to the Wuchopperen Chief Executive Officer, Chairperson of the Board, the Board of Directors or the following organisations:
We have opened appointments to now be booked for Telehealth Consultations. This means you can book an appointment and the doctor will call you on your phone at the agreed time. We can’t do all appointments over the phone, but if you call our team and request Telehealth we will be able to let you know if your appointment can be done on the phone.
For this to work, please make sure we have your contact details up to date.
A standard appointment is 20 mins. Longer consultation appointments are required when having a full medical check-up or to complete Centrelink or Department of Transport paperwork, care plans and minor procedures. Please let reception know at the time of booking if you need a longer consultation appointment.
Wuchopperen staff may communicate with you by phone, SMS text message, email and/or letter to remind you of an appointment and follow-up care. It is VERY IMPORTANT that if any of your contact details change, you tell us straightaway.
Please be aware that when you call Wuchopperen, reception staff will ask why you are calling and will take your name and number for the doctor to review your request.
Interpreter service available: If you or a family member requires an interpeter we can organise this for you. Please let us know when you make an appointment. Aboriginal and/or Torres Strait Islander cultural support staff are also available.
Appointment reminders: Our service participates in national and state reminder systems, we also issue reminder letters advising of upcoming appointments. If you do not wish your personal details to be registered for these services please advise reception.
Test results and follow-ups: Wuchopperen is committed to giving you the best possible care, so a follow-up appointment to receive your test results will be made before you leave the clinic.
Wuchopperen bulk-bills Australian citizens and permanent residents who qualify for Medicare; and this means no cost to the individual.
If you are referred to another doctor or organisation by one of our doctors, or given a script for medication, please make sure you ask our staff if there are any extra costs associated. Many medicines will cost less if you qualify for Close the Gap medications, or can be free if you are a Health Care Card holder. We will also try to refer you to other bulk-billing services, however in some cases costs associated with external services and medicines may cost you. A schedule of fees applies to services provided by the Dental Clinic.
Both the Manoora and Edmonton clinics have accessible free on-site parking. Wuchopperen clients living between Palm Cove and Gordonvale can also access a free pick-up service but this transport must be booked at least 24 hours before an appointment, unless the matter is urgent and then transport may be arranged on the day.
Call the Manoora clinic on 4040 1000 or the Edmonton clinic on 4040 3100 when you have a confirmed appointment, to arrange a pick up.
Wuchopperen does offer home visits on a case-by-case basis. If you feel you need a home visit please call the clinic on 4080 1000 and we will discuss your situation with a doctor and a doctor, nurse or health worker may come and see you at home. If you are very unwell you may be advised to go directly to the hospital.
In some circumstance (e.g. urgent follow-up care) phone access to doctors may be available and Telehealth consults are also available on request.