Health Support

Wuchopperen provides Health Support services for Aboriginal and Torres Strait Islander people. These are managed from the Reef building in Manoora, and from the Edmonton clinic.

Services include:

  • Commonwealth Home Support Programme (for people over 55 who need some help with daily tasks)
  • Supplementary Services (helps eligible clients to access medical specialists, allied health services and certain medical aids)
  • Client Transport
  • Care Coordination (helps eligible clients understand their chronic health conditions and how to manage them)

Care Coordination & Supplementary Services (ITC)

This service helps Aboriginal & Torres Strait Islander people with complex and chronic diseases to effectively manage their conditions through access to one-on-one assistance by Care Coordinators. 

Since the provision of care coordination, expediting access to necessary service, and developing care pathways and service linkages can lead to an improved quality of life for clients enrolled on the program. 

National Community Connector Program

The National Community Connector Program (NCCP) supports people with disability from specified population groups to navigate National Disability Insurance Scheme (NDIS). The NCCP was developed in response to the NDIA’s recognition of the challenges of engaging with and providing a service to diverse populations and individuals the NDIS supports. Challenges include social, cultural, economic, and other barriers.

The NCCP involves the deployment of Community Connectors across Australia to support people to access and engage with the NDIS. The NCCP builds on the National Disability Insurance Agency’s (NDIA) Remote Community Connectors program and community engagement strategies and will reach four specified population groups:  

  1. Aboriginal and Torres Strait Islander peoples (urban/rural/)
  2. Culturally and Linguistically Diverse communities (urban/rural)
  3. people experiencing Psychosocial disability (urban/rural); and  
  4. Ageing parents and carers of people with disability (urban/rural).

Commonwealth Home Support Program (CHSP)  

CHSP provides entry-level support for older and frail people who need some help to stay at home and in their communities. Service providers work with clients to maintain their independence.  
 
CHSP services can be delivered on a short-term, episodic or ongoing basis and have a strong focus on activities that support independence and social connectedness and provide more choice to consumers.    
 

The CHSP is supported by My Aged Care through:   

  • A central client record to allow client information to be appropriately shared with assessors and service providers   

  • A consistent, streamlined assessment process   

  • Better access to relevant and accurate information (for clients, carers and family members, service providers and assessors)   

  • Appropriate referrals for assessments and services.   

  • These supports aim to improve client outcomes by providing more consistent and integrated care.