Health Services

Wuchopperen offers culturally appropriate, comprehensive primary health care which includes medical and social and emotional wellbeing services.


Opening Hours

Wuchopperen’s Manoora and Edmonton clinics are open 8 am – 5 pm Monday, Tuesday, Thursday and Friday and 8 am – 1 pm Wednesday. We are closed weekends and public holidays.

Making an Appointment

You don’t have to make an appointment but doing so will reduce your wait time and make it more likely that you will see your preferred health care practitioner. Please call Wuchopperen on 4080 1000 or the Edmonton Clinic on 4040 3100 to make an appointment.

Communication

Wuchopperen staff may communicate with you by phone, sending an SMS, by email or letter to remind you of appointments or follow - up care. In some circumstances (for example, if you require urgent follow up care) phone access to doctors may be available. Please be aware that reception staff will take your name and number and ask why you are calling and so the doctor can review your request.

Interpreter Service

Wuchopperen can supply an interpreter service if you need one. Please let us know when you book an appointment. Aboriginal and Torres Strait Islander cultural support staff are also available.

What does it cost to visit Wuchopperen?

Wuchopperen bulk bills, so there should be no cost in visiting one of our clinics. If you are referred to another doctor or organisation, please make sure you ask your health staff if there are any extra costs. They will try to refer you to other bulk billing services, however, in some cases you may have to pay for an external service.

Transport

Transport is available for current clients who reside between Palm Cove and Gordonvale. Scheduled pick-ups must be arranged at least 24 hours prior to your appointment. Transport for urgent matters may be available on the day. To organise transport please call 4080 1000.

Reminders and recalls

Our service participates in national and state reminder systems. If you do not wish your personal details to be registered, please advise reception. We also issue reminder letters advising of your upcoming appointments. If you do not wish to receive reminders please advise reception.

Test results and follow-ups

Wuchopperen is committed to giving you the best possible care, so a follow up appointment to receive your test results will be made before you leave the clinic. We may contact you prior to your follow – up appointment if your test result requires more urgent attention.

Personal information

Wuchopperen employees are governed by strict privacy and confidentiality laws. We keep your personal and health information secure, private and confidential. We will not give it to anyone else without your permission, unless there is a threat to your life, wellbeing or safety, or unless the law says we must. If you want your personal information, or agree to someone else seeing it, please ask your doctor or the clinic manager for it.

Home visiting

Wuchopperen offers home visits on a case by case basis. If you feel you need a home visit please call us on 4080 1000 and we will discuss your situation with a doctor. A doctor, nurse or health worker may come and see you at home or, if you are very unwell, you may be advised to go to hospital.

Privacy

Wuchopperen is committed to protecting client privacy. Please download our Privacy Statement and Privacy Policy to find out more about how we keep your personal and health information secure, private and confidential.

Feedback

We’d love to know what you think of our service. Please fill out our private and secure Feedback Form with your comments and questions.

You can also fill out a Feedback Form at our Manoora and Edmonton Clinics if you prefer.

Complaints

If you have a complaint about Wuchopperen please let us know.

You can make a complaint:

  • In person – please ask to speak to a clinic manager
  • By filling out our private and secure online Complaints Form
  • By filling out a Complaints Form - available from our Manoora and Edmonton clinics
  • By ringing Wuchopperen on 4080 1000
  • By writing to us at:

         Feedback and Complaints

         Wuchopperen Health Service Limited

         PO BOX 878

         MANUNDA QLD 4870


All complaints will be responded to within 30 calendar days and are processed in accordance with our Feedback and Complaints Policy and Procedure.

If you have made a complaint and are not satisfied with the outcome or the way it was managed you can refer the matter to the Wuchopperen Chief Executive Officer, Chairperson of the Board, the Board of Directors or the following organisations:


Office of the Health Ombudsman

PO BOX 3281 George Street
BRISBANE QLD 4000

Phone: 133 OHO (133 646)

Email: info@oho.qld.gov.au


Queensland Ombudsman

Level 25, 288 Edward Street
BRISBANE QLD 4000
Phone: 07 3005 7000
Toll free: 1800 068 908

Privacy Complaints

GPO BOX 5218
SYDNEY NSW 2001

Phone: 1300 363 992

Email: enquiries@oaic.gov.au


Child Safety Complaints

Department of Communities

Phone: 1800 080 464

Email: feedback@communities.qld.gov.au

Your Healthcare Rights

The Australian Charter of Healthcare Rights describes the rights of patients and other people using the Australian health system. These rights are essential to make sure that, wherever and whenever care is provided, it is of high quality and is safe.

The Charter recognises that people receiving care and people providing care all have important parts to play in achieving healthcare rights. The Charter allows patients, consumers, families, carers and services providing health care to share an understanding of the rights of people receiving health care.

This helps everyone to work together towards a safe and high quality health system. A genuine partnership between patients, consumers and providers is important so that everyone achieves the best possible outcomes.

Find out more at the Australian Commission on Safety and Quality in Healthcare.

Emergencies and After Hours Care

Wuchopperen’s Manoora and Edmonton clinics are open 8 am – 5 pm Monday, Tuesday, Thursday and Friday and 8 am – 1 pm Wednesday. We are closed weekends and public holidays.

For URGENT or LIFE THREATENING medical attention please phone the ambulance on 000 or go to Cairns Hospital Accident and Emergency Department.

If you need non-urgent medical attention outside of our usual business hours, please call the 24 Hour Medical Centre, corner Grafton and Florence Streets, Cairns, on 07 4052 1119. Dial a Doctor is also available from 6.00 pm, weekends and public holidays on 1300 030 030.

Please tell the doctor who sees you that you are a patient of Wuchopperen Health Service and you would like a summary of your consultation forwarded to us.

Health information and advice is also available on 13 HEALTH (13 432 584).